Need help?

🤔 When am I charged?

Once your shopping list is complete and you’re ready to check out, click the “order” button in your cart. A pop up will appear asking you to finalize your cart. This makes the ~magic~ happen and sends your information to your linked grocer!

When you finalize your cart, you will be redirected to your grocer and asked to sign in. Sign in and you will see your Jow grocery shopping list ready to go and you can check out and pay through your grocer at that time. Payment will take place on your grocery provider's website or app and will not take place on the Jow app.

💳How do I receive a refund for missing items?

Because your payment is placed through your grocer, we do not collect or store any credit card information. If you have damaged or missing items, please reach out to the customer service team at your local grocery store where you placed the order, and they’ll be able to help you :-)

🛒 How do I check out on Jow?

Jow helps you build your meal plan and grocery list, but where available, the check out experience takes place on the website (or app) of your preferred grocer that you’ve linked with your Jow account. Once your shopping list is complete and you’re ready to check out, click the “order” button in your cart. A pop up will appear asking you to finalize your cart. This makes the ~magic~ happen and sends your information to your linked grocer!

When you finalize your cart, you will be redirected to your grocer and asked to sign in. Sign in and you will see your Jow grocery shopping list ready to go and you can check out through your grocer at that time.

💵Payment Methods

Once your basket is ready, you can pay for your order on your grocery provider's website (or in their app) using any of the payment methods that they accept. Please check your grocer's website or app for the most up-to-date available payment options :-)

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